It seems there is a similar case that happened 2 weeks ago. The similarites are amazing. Unfortunately no audio :). And unbeleivably, this has just been brought to my attention.
Incident #2 Here
In the prior post, some great ideas were posted, including the observation that Verizon did not admit to making any mistakes whatsoever. I somehow missed that. In light of this other incident, it becomes clear that Verizon really needs to address this problem instead of just trying to make it go away.
Between the two incidents, there have been 10 customer service reps that either quoted rates in cents or didn't recognize the difference, 6 in mine (5 on the phone, and 1 by implication - Nikki), and 4 in this second case.
I'd like to again open this post to ideas about how to proceed. Some great ideas were contributed in the previous post.
I'll then formulate the response to the Verizon email.
- Original Full Length Recording
- 12-07-2006 - Initial Post
- 12-08-2006 - First Email From Verizon - 50% Refund
- 12-08-2006 - My Response to Verizon
- 12-10-2006 - Response from Verizon - Full Refund - No Explicit Admission of Fault
- 12-10-2006 - Second Known Instance of the Problem
- 12-11-2006 - Verizon Admits Fault - But have not taken care of other cases
- 12-11-2006 - Open Letter to Verizon Management
- 12-13-2006 - Will Verizon Live up to its Worry Free Guarantee
- 12-14-2006 - Verizon is still Quoting .002 cents