I'd like to congratulate Time for a very timely (forgive the pun) and relevant choice for person of the year. I've never really been a fan, but I think someone over there is definitely on the ball.
Time's Person of the Year
The coincidence in timing of the creation of this blog and Time's choice for "Person of the Year" is pretty amazing.
I started this blog on 12-7-2006 (10 days ago), with simple aspirations - to expose a very funny and mildly disturbing incident to people, with hopes that others would bring forward similar stories and we'd all hopefully gain something from it.
Today the original YouTube posting of the audio of my call has reached the #1 Top Rated for the month for the News and Blogs category with over 360,000 views, 1,700 comments and it has been favorited over 1,100 times.
The orignal putfile.com posting has been viewed over 92,000 times.
This blog has been visited over 220,000 times.
A Google search for verizonmath returns 32,000 hits.
My money has been refunded, verizon's problem has been acknowledged, their policy has supposedly been changed and documented (that remains to be seen), and now many more people are aware of the problem - which will prevent this problem from happening in the future. Also, another great side effect has been that educators are now aware of a deficiency in the teaching of decimals.
Before I go on, I'd just like to ask that anyone with the time and inclination, please put some pressure on Verizon (as you did in my case) to help motivate them to bring Peter's situation the attention it needs to be addressed - I can't belive this has still not been dealt with.
I want to thank everyone who has participated in this discussion and congratulate them for having been part of a new and growing trend. Every individual now has the capacity to bring to light a wrong, expose it to millions of people, and to help make it right.
I think the power of the individual in this new climate will help improve our businesses by ultimately requiring them to provide better customer service, saving people time and therefore improving productivity, and could even help bring peripheral or fundamental problems to light - in this case the sad state of Math education.
Also, it's interesting to realize that this specific process is just one of many that is now possible, where the collective ideas of people around the globe are now able to come together for productive exchange, and produce outputs and outcomes never before possible.
It's a very exciting time!
Thank you all again for all of your supportive comments and feedback. They were very motivational.
- Original Full Length Recording
- 12-07-2006 - Initial Post
- 12-08-2006 - First Email From Verizon - 50% Refund
- 12-08-2006 - My Response to Verizon
- 12-10-2006 - Response from Verizon - Full Refund - No Explicit Admission of Fault
- 12-10-2006 - Second Known Instance of the Problem
- 12-11-2006 - Verizon Admits Fault - But have not taken care of other cases
- 12-11-2006 - Open Letter to Verizon Management
- 12-13-2006 - Will Verizon Live up to its Worry Free Guarantee
- 12-14-2006 - Verizon is still Quoting .002 cents