The WSF Website has recently been updated with their discussion on The Illusion of Certainty: Risk, Probability and Chance, which includes a few clips from my now infamous Verizon call.
It was very interesting to see and hear the panellists' and audience's reaction to the clips. I imagine this was the largest gathering yet of folks that could truly appreciate it, all in one place.
Thank you Leonard Mlodinow for choosing to include this in your discussion. By the way, as I watched this I made kind of the same anxious expression you did while waiting for the audience to hear the "punch line". :)
Speaking of probability, I never could have imagined back in 2006 when I originally recorded this CS fiasco that it would wind up being used in such an interesting context, incredible.
Here it is for your nerdy enjoyment:
If you don't want to listen to the whole talk (though it's much less painful than my full recording), the panellists start to discuss it at about 29:00.
- Original Full Length Recording
- 12-07-2006 - Initial Post
- 12-08-2006 - First Email From Verizon - 50% Refund
- 12-08-2006 - My Response to Verizon
- 12-10-2006 - Response from Verizon - Full Refund - No Explicit Admission of Fault
- 12-10-2006 - Second Known Instance of the Problem
- 12-11-2006 - Verizon Admits Fault - But have not taken care of other cases
- 12-11-2006 - Open Letter to Verizon Management
- 12-13-2006 - Will Verizon Live up to its Worry Free Guarantee
- 12-14-2006 - Verizon is still Quoting .002 cents