Tonight during a session called "The Illusion of Certainty" clips from my call with the call center reps at Verizon will be referenced. It should be interesting how they work it into the talk.
To watch live visit The World Science Festival website or watch below.
Edit: Broadcast has been delayed. I will update when a new date/link is available.
- Original Full Length Recording
- 12-07-2006 - Initial Post
- 12-08-2006 - First Email From Verizon - 50% Refund
- 12-08-2006 - My Response to Verizon
- 12-10-2006 - Response from Verizon - Full Refund - No Explicit Admission of Fault
- 12-10-2006 - Second Known Instance of the Problem
- 12-11-2006 - Verizon Admits Fault - But have not taken care of other cases
- 12-11-2006 - Open Letter to Verizon Management
- 12-13-2006 - Will Verizon Live up to its Worry Free Guarantee
- 12-14-2006 - Verizon is still Quoting .002 cents