Tuesday, March 4, 2008

PBX Hell: 50+ Hacks Get to a Real Person in 10 Seconds or Less

A reader sent me the following link and it seems like it might be very helpful to those of you visiting this blog as a result of your own customer service nightmare:

PBX Hell: 50+ Hacks Get to a Real Person in 10 Seconds or Less

Good luck!

8 comments:

a s said...

I have such a problem with VZ I am so upset I don't know what to do.

I have Global Internet Access I pay 130/mo although I only use it twice a year for abroad.

Last summer they disconnected my service because I was roaming in Greece and I had 1000 dollars in charges... I called and they told me it is .003/KB then they re connected me and never billed me as I had 100 free MB for use.

So this year I go to Indonesia for 10 days and I come back with a $4500 bill. No warning, no disconnect, no free MB, and a charge of .03/KB and I used 145182KB.

I look at their site and see that the rate is .02c /KB .

I can get no where talking to the billing department, they tell me I should have known better that I was warned last year and I should have made my research and find out that Indonesia has no free usage and that the going price is .03/KB.

I wrote an email today to some Customer service executives and waiting for response.

I just read your problems and fight and I see what I am dealing with.

Please help me, I cannot pay this price it's insane, I paid $200.00 last month then the new bill came with penalty for underpayment. I don't know what to do any more...

Please email me at leda324@gmail.com if you have any ideas and respond here too for common knowledge of this problems.

Am I the only one with such a bill? has anyone similar experiences?

Thank you so much,

leda

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Mike_Lotus said...
This comment has been removed by the author.
Mike_Lotus said...

you thought you were safe in the witness protection program, new life, wife, kids, house with 2 cars, in californication. but we found you and the family of asg never forgets.

George Vaccaro said...

Hey Mike!

How are things?

Shoot me an email at verizonmath@gmail.com and I'll get in touch directly.

Nice to hear from you. I also think I got a contact from Chris K., but she assumed I had her email - I've been through a bunch of mail clients since the Lotus days so I don't have it... Chris K, if you're reading this - please email me too.

Nice to hear from you both!
g

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Ria said...

Some of the stuff on that link bugs me. Why? I've had to put up with peole doing exactly that when I worked in hotel reservations. If people just stayed on the line or pressed 0, they'd be transferred to our department, since the system defaulted to us. It was primarily a reservation number, after all. So people would call up looking to speak to customer service, and because the company was slack enough to not give us the ability to transfer, I had to put up with people yelling, "What do you mean you can't do anything? Why can't you transfer me? Do something now" repeatedly. Because they couldn't be arsed to listen to the prompts and press the option that would get them to where they wanted to go in the first place. One part company slacking, 5 parts people not paying any damn attention and then taking it out on me.

Sure, you get connected to a real live person quickly, but sometimes that person actually cannot help you because you intentionally transferred yourself to the wrong department. Memorizing the prompts = good idea. Pressing random buttons until you get to random people = not so good, and quite frankly, you've got no one to blame but yourself if they can't help you.

*fully expects to get lynched for this opinion*

The End said...

Ria,

In your situation it seems like you would have transferred the customer to the correct department immediately if you had the option. I would hope most large companies give their operators the ability to transfer customers who may accidentally (or on purpose) become connected to the wrong extension.