I'm a little late to the party on this one, but a few readers have brought this to my attention recently (thank you!).
It appears Mythbuster Adam Savage has run into the same sort of issue I had with Verizon, with his provider (and now mine) AT&T.
According to Adam's tweets, due to him very quickly getting a following on twitter (50,000 or so), he seems to have already resolved his issue. It sounded like the service he received from the AT&T reps was significantly better than in my case, consistent with my experiences with AT&T CS in general. FYI, no one pays me to say that, I just like to give credit where credit is due.
I wonder if he was quoted over the phone like I was. Actually I hope he was, otherwise he should have been able to do the math. That said, these companies really need to start quoting in $/MB as I had suggested in the aftermath of my debacle. They might also want to start negotiating and charging more reasonable roaming rates. It's hard to believe that while AT&T charges $60/month for "unlimited" data, (which translates to 5gb magically) in the US, it has to charge $75,000 (1,250 times as much!) for the same amount of data if you cross the border into Canada.
Surprisingly, on Verizon, that same 5gb of Canadian roaming data (in my case) would only have cost $10,000 - quite a bargain by comparison ;). Also interestingly, had I had my problem back in the day with AT&T instead of Verizon, my $71.79 vs 71.79c would have been $538 vs. $5.38 - yeesh. Remember, that was about 35 megs, or equivalent to 10ish mobile mp3/iTunes downloads.
Now of course not everyone with that plan uses the whole 5gb, a fact that I'm sure the actuaries at AT&T and Verizon have worked out. So if for example we us a more conservative assumption, like perhaps the average monthly usage is 400mb/month, that would still cost $6000 with AT&T and $800 with Verizon, as roaming data vs. domestic. Something still seems out of whack.
Follow Adam here: https://twitter.com/donttrythis, and check out the comments here: https://twitter.com/#search?q=donttrythis.
Also, this event has prompted me to setup a verizonmath twitter account. At this point I don't know how much twitting is in order, but maybe you'll see something new up there now and then.
As a side note, Adam, if you are reading this, I'd jump the first plane to SF if I ever had the opportunity to have a beer with you and/or the rest of the amazing MB crew and/or a couple of birds! One can dream :).
- Original Full Length Recording
- 12-07-2006 - Initial Post
- 12-08-2006 - First Email From Verizon - 50% Refund
- 12-08-2006 - My Response to Verizon
- 12-10-2006 - Response from Verizon - Full Refund - No Explicit Admission of Fault
- 12-10-2006 - Second Known Instance of the Problem
- 12-11-2006 - Verizon Admits Fault - But have not taken care of other cases
- 12-11-2006 - Open Letter to Verizon Management
- 12-13-2006 - Will Verizon Live up to its Worry Free Guarantee
- 12-14-2006 - Verizon is still Quoting .002 cents