Timeline
- Original Full Length Recording
- 12-07-2006 - Initial Post
- 12-08-2006 - First Email From Verizon - 50% Refund
- 12-08-2006 - My Response to Verizon
- 12-10-2006 - Response from Verizon - Full Refund - No Explicit Admission of Fault
- 12-10-2006 - Second Known Instance of the Problem
- 12-11-2006 - Verizon Admits Fault - But have not taken care of other cases
- 12-11-2006 - Open Letter to Verizon Management
- 12-13-2006 - Will Verizon Live up to its Worry Free Guarantee
- 12-14-2006 - Verizon is still Quoting .002 cents
Tuesday, February 27, 2007
Verizon - "It's On" - but watch out for your genitals!
The ad is for Verizon home phone service, and the theme is "It's on". The message of the ad tries to imply that during a power outage their subscriber's phones remain "on", while phones on their up and coming competitor's VoIP systems will presumably be "off".
It reminded me of a skit on one of my all time favorite shows Mr. Show with Bob and David. If you haven't seen this show you should really check it out on DVD. Anyway, the skit is about dueling grocery stores. The instigator store starts the ad duel with stating "we always have plenty of apples", slowly evolving to something along the lines of "your kids will never be abducted in our store." Meanwhile the other store has to jump through hoops to fight the implications of the ads - including an expensive child tracking security system including electronic child collars...
Back to the Verizon ad, all throughout the ad the Verizon customers are happily using their phones and we are supposed to assume that it wouldn't matter with Verizon whether or not the power was out. Of course I find it interesting that most if not all of the "customers" shown are using cordless phones (not mobile phones, cordless home phones). The last time I checked when the power goes out the base station powers off rendering cordless phones as useless as a phone plugged into a cable VoIP phone - a little oversight there maybe?
If you really cared of course you could buy a UPS (uninterruptable power supply) and plug your cordless into that to provide a stop gap for 30 minutes or more during a temporary outage, but of course then you could also do the same with your cable phone equipment - generally speaking your cable connection doesn't drop during a power outage any more than your phone would.
The one semblance of a point and advantage they have left is that if you used a corded phone you would in fact not require power whatsoever - landline corded phones are powered by the phone line itself.
I find it notable and interesting the minor angle Verizon has chosen in this case to spend its marketing dollars on.
For my dollar I vote for VoIP technology - its cheaper and more importantly its safe - it doesn't cause sterility, cancer, birth defects or genital shrinkage.
Monday, February 12, 2007
Verizon finally quotes Canadian roaming rate as $2.05 per MB!
I'm not sure when this revision was posted. A google cache search only goes back as far as Feb 9, 2007, so no luck there. I do know that back during all the controversy I tried to find the rates online and couldn't find them anywhere. My suspicion back then was that all the materials were pulled pending a review of this situation.
At any rate, at least they finally acknowledge that the correct and clear way to quote is per MB, while of course they still mention the $.002/KB first... go figure.
From: http://b2b.vzw.com/broadband/bba_terms.html
Additional Plan Information
Required Minimum Term, Activation Fees, and Early Termination Fee
• One- or two-year minimum term required
• Activation Fees: $35, except $25 for $59.99 BroadbandAccess Plan
• Early Termination Fee: Up to $175 per line
NationalAccess roaming in Canada will be charged at a rate of $0.002 per kb or $2.05 per MB. For more information on roaming in Canada, visit www.verizonwireless.com/naroaming.
Friday, February 9, 2007
America's Most Wanted - Verizon
If anyone knows Verizon's whereabouts, or has had any contact with Verizon in the last few days you may want to alert your local authorities. ;)
Also, I wanted to update anyone still following the blog about Peter, the other known person to get screwed by the cents vs. dollars issue. A while back he initiated contact with Verizon for what I count would be the 10th or so time (Worry free guarantee my a$$) and the notes on his account must have been annotated galore - because according to him, it was like a completely different experience. They immediately took care of his problem. Better late than never, but wow.
I wonder if they shift some of their funds from commercials like "can you hear me now?" to customer service if their bottom line would increase or decrease.
Have a nice weekend!
Tuesday, January 9, 2007
Verizon tries to stop sale of VerizonMath T-Shirts!
See the T-Shirts for sale (at cost) here.
Your opinions and ideas are welcome and appreciated.
PLEASE digg the story here !
Here's the email:
From: patrick.m.flaherty@verizon.com <patrick.m.flaherty@verizon.com>
Date: Jan 9, 2007 6:08 PM
Subject: Unauthorized Use of the Trademarks VERIZON and the VERIZON Logo
To: info@bluefishtshirts.com, jdean@bluefishtshirts.com
Cc: janis.manning@verizon.com
This email is being sent on behalf of Janis M. Manning, Esquire, Verizon's
Assistant General Counsel – Trademarks & Copyrights.
Dear Mr. Dean:
Please see the attached correspondence.
Very truly yours,
Janis M. Manning
(See attached file: Blue Fish T-Shirts Letter 010907.pdf)
Janis M. Manning, Esquire
Assistant General Counsel – Trademarks & Copyrights
Verizon Corporate Services Group Inc.
1515 North Court House Road, Suite 500
U.S.A.
Phone: 703-351-3080
Fax: 703-351-3669
Email: janis.manning@verizon.com
______________________________
Patrick M. Flaherty
Counsel - Trademarks & Copyrights
Verizon Corporate Services Corp.
1515 North Court House Road, Suite 500\n
Arlington, Virginia 22201, U.S.A.
tel: 703 351 3020
fax: 703 351 3669
email: patrick.m.flaherty@verizon.com
Monday, January 1, 2007
Happy New Year! + Updates
Sorry I haven't posted in a while. I have been working on a few things:
1. Peter's situation is still not yet resolved - I find this utterly amazing. Any ideas you might have as to help get this resolved would be much appreciated. Before my issue was "addressed" and I was refunded, many people mentioned sending verizon emails and posting to their feedback and referencing my blog - perhaps others might be motivated to do this specifically using the link to Peter's story here. He mentioned some new audio - I will bring that to you as soon as I get it. Perhaps you could even email Ana Diaz and reference my email to her from 12/12/2006 regarding addressing Peter's quoting/billing issue.
2. Jeremy has generously created some VerizonMath wallpaper which I have posted here - Thanks Jeremy! Warning - LOTS of ads show up on the fortune city site (using a free site to cut costs). Also, I will post any other wallpaper designs anyone might have or want to create.
3. The t-shirts are NOW Available! See the link in the upper right of the blog.
4. If you get a chance, please check out geekwishlist.net. This is Davman's (a winner of the remix contest) new website. He generously donated his prize to childsplaycharity.org.
Thanks for your support.
Sunday, December 24, 2006
Contest Results
I've been thinking quite a bit about how to make the call about both contests, its been really hard on both fronts.
T-Shirt Contest
In the end the tally came to (for the top 3):
| 5 | 27 | 37 | |
| 1 | 5 | 10 | 5 |
| 2 | 6 | 3 | 1 |
| 3 | 3 | 4 | 1 |
| Total Votes | 14 | 17 | 7 |
| Wighted Votes | 30 | 40 | 18 |
First of all, I like all 3 of the top voted designs, but as previously expressed I really like #5, but I also think #27 and also #37 are very good. I've been stewing about how to deal with the situation since #27 did get more votes than #5 in terms of votes. Also, as we know, #27 and #37 have some issues in terms of trademark, that have to be addressed - Tony (#27) has provided some updated designs, which I like, but that absolutely noone has given any feedback on.
Like I said, this has been very difficult and I hope that everyone who voted, understands the difficulty - I've decided to give the prize to BOTH top entries - VL for #5, and Tony for #27. Congratulations to both of you - and thank you for your great designs!
I would like to give Beau's #37 what amounts to an honorable mention for his design. Also, should the trademark issue get addressed, and at least a few people express an interest, I will have #37 offered as well.
Beau if you would provide a similar modification ("revizon" I think would work well in your case too), and we can get some feedback on it, it would be great to offer all 3 designs as T-Shirts (as long as my T-Shirt maker will do that for us).
Also, in light of the dwindling interest in this blog :(, I'd like to set the price for the shirts as low as possible so that people might be more likely to buy them. I haven't gotten any feedback on this at all, so I'm making the call that seems to make the most sense. I don't think we would have raised much money for charity. Perhaps the visibility this issue has raised in terms of math education, has done some good in its own right.
Remix Contest
In this case the votes still stand at 0 to 0 - not a single vote. I assume this is again due to the dwindling interest and the holidays. That said, I think I have a solution that will work.
I think both submissions are great, and obviously took a lot of time and effort. Therefore I am again going to award BOTH entries the prize!
Congratulations Davman and Beau!
Coincidentally, today my total ad revenue stands at $289.57 - which is a mere $2.41 higher than 4 x $71.79 (I find that pretty funny). So all 4 of you will be receiving the full prize! (please contact me with your preferred payment method - physical address for a check or paypal email).
Thank you everyone for participating! I will try to get the 2 T-Shirt designs into the hands of the printers ASAP. The earliest I will have news about this is probably Tuesday because of the holiday. I will post the info as soon as I have it.
I wish you all a very Happy Holiday!
Friday, December 22, 2006
Last Call for Votes - Deadline 9:00 PM Eastern
Current Results for the T-Shirt Contest
Here are the current votes for the T-Shirt Contest - as long as I've done my counting right - it was a challenge with some changed votes, and some ambiguous ones.
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | |
| 1 | 2 | 2 | 4 | 1 | 1 | 3 | 1 | 1 | 1 | 2 | 1 | 10 | ||||||||||||||||||
| 2 | 1 | 1 | 1 | 5 | 1 | 2 | 1 | 2 | 2 | 1 | 1 | 1 | 2 | 2 | 3 | |||||||||||||||
| 3 | 2 | 2 | 3 | 1 | 1 | 1 | 1 | 1 | 2 | 2 | 1 | 1 | 1 | 1 | 1 | 4 | ||||||||||||||
| 2 | 6 | 10 | 2 | 24 | 8 | 4 | 3 | 4 | 1 | 7 | 1 | 11 | 0 | 0 | 1 | 2 | 4 | 0 | 7 | 5 | 11 | 1 | 1 | 4 | 5 | 40 | 0 | 0 | 0 |
| 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | |
| 1 | 1 | 5 | 1 | 1 | 1 | 1 | ||||||||||||||||||||||
| 2 | 1 | 2 | 1 | 1 | 2 | 2 | ||||||||||||||||||||||
| 3 | 1 | 1 | 1 | 1 | 1 | 2 | ||||||||||||||||||||||
| 3 | 4 | 3 | 1 | 2 | 1 | 18 | 0 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 1 | 9 | 0 | 0 | 0 | 4 | 0 | 0 | 0 | 3 | 0 | 3 | 0 |
I have weighted the scores such that a #1 vote = 3 points, a #2 vote = 2 and a #3 vote = 1. I also don't think the weightings really affect the outcome, as 027 is clearly in the lead, and 005 has 4 & 5 votes, while 037 has 5 & 1 votes (for #1 and #2 respectively). So no matter how you slice it I think that 005 clearly has the lead over 037... Anyway...
Clearly the current breakdown is, 027, then 005, then 037.
Please post your votes if you havent already, and for 027 and 037, please submit ideas (everyone) or modified designs (from the original designers only please), that address the verizon logo, and one sided T-Shirt issues.
At this point, and I hope without hurting anyone's feelings, I'd like to cast my vote for 005, and explain why. Remember, we can go with more than one design - I think we will wind up doing that.
1) simple
2) cool - I'd wear it without feeling nerdy - (insert laughs here)
3) does not mention verizon
4) recognizable by anyone thats heard the audio
5) it says a lot without saying a lot
Current Results for the Remix Contest
I have receive 0 - that is not a single - vote for the Remix competition. Please cast a vote, or at least post a comment that you can't decide :).
Thank you all for following along. The traffic on this site has dwindled quite a bit from the big bang the first weekend - the rest of you are real die-hards - Thank's so much for participating!
