tag:blogger.com,1999:blog-516155314784643420.post9007360430461654821..comments2024-03-03T22:24:13.350-08:00Comments on VerizonMath: Open Letter to Verizon Wireless ManagementGeorge Vaccarohttp://www.blogger.com/profile/15304125791379242960noreply@blogger.comBlogger122125tag:blogger.com,1999:blog-516155314784643420.post-15745424018885067632014-01-14T18:41:36.981-08:002014-01-14T18:41:36.981-08:00I heard about this craziness just today, listened ...I heard about this craziness just today, listened to the recording, and checked Verizon's website to see if I could find a rate for data roaming in Canada. They do have this info online now, and in fact write it in dollars per kilobyte ($0.002 per KB) AND dollars per megabyte ($2.05 per MB). Check it out at http://www.verizonwireless.com/b2c/plan-information/?page=canada<br /><br />You have to scroll down a bit and look at the fine print under "Shared Minutes for Long Distance and Roaming" to find the rate.<br /><br />Perhaps George's suggestion to switch to a per MB rate got through to someone? Someone who recognizes that too many people have trouble reading $0.002 as 0.002 dollars (I'm assuming the mistake was generally innocent, although obviously needed correction on a large scale). Or perhaps now that customers use much more data than they did in 2006, using MB as units makes more sense. After all of his effort and patience, I'm hoping it was George.Anonymoushttps://www.blogger.com/profile/16442032514729602200noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-67135432677025782442011-09-22T06:04:27.891-07:002011-09-22T06:04:27.891-07:00I am currently having an issue over a usps loss of...I am currently having an issue over a usps loss of a defective phone I returned as per Verizons instructions. Verizon is attempting to bill me for the lost phone. I have had 4 conversations with Verizons customer service representatives and all I can say at the present time is that I receive a higher level of customer service and customer appreciation at Taco Bell when ordering a $2.00 burrito.JBagleyhttps://www.blogger.com/profile/00263851591596524659noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-34908364791451343722009-10-05T18:57:39.444-07:002009-10-05T18:57:39.444-07:00This comment has been removed by the author.Kilometerhttps://www.blogger.com/profile/10106658151169493669noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-90801111492612137262009-08-03T20:36:17.067-07:002009-08-03T20:36:17.067-07:00Verizon has never been known for being "smart...Verizon has never been known for being "smart".<br /><br />http://boycottverizon.blogspot.com...https://www.blogger.com/profile/11743495524893043145noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-45755895969749536212009-04-14T17:05:00.000-07:002009-04-14T17:05:00.000-07:00@Ethan
> You suggested that Verizon use a $2.0...@Ethan<br /><br />> You suggested that Verizon use a $2.05 per Mb rate. <br />> Though that's the same as $0.02, it sounds a lot more expensive<br /><br />Then another wording is possible.<br />Smth like<br />"$0.02 per KB, and would you use much of this sevice, special price of $2.05 per MB" or "...per thousand KB"<br /><br />Here you both give an easy number for math-ok people, yet you reaches to make a deceiption among clueless, that theu would have a discount for large traffic :-)<br /><br />PS: to be a nazi, Mb is megabit, 1/8th of MB - megabyte :-)AnnoyNiMousehttps://www.blogger.com/profile/15915079654610103498noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-15233751010395462742009-03-03T17:00:00.000-08:002009-03-03T17:00:00.000-08:00As I have personally worked as a CSR for sprint(I ...As I have personally worked as a CSR for sprint(I was appalled at the level of service most of the callers received, as well as the whole pushy sales atmosphere of the place, so i quit after 2 weeks), i can safely say that the ultimate goal at the end of the day is to solve the customer's problem as quickly as possible and then try and upsell them, whether it be an upgraded plan, new hardware or getting them to switch to sprint as their long distance carrier. Every month they would give away prizes and bonuses to the Reps that had the highest sales as a form of encouragement to harass the customer at every opportunity, and to top it off they had one guy sitting in the center of the floor monitoring call times and if you took longer than a few minutes to solve a problem, they had no issue with sending over a floor manager to tell you to wrap it up and remind you to sell something to a customer already fed up with their service, more often than not the caller would hang up on you the second their problem was resolved to avoid having sales pitches thrown at them. I'm fairly confident that verizon works in much the same way.Anonymoushttps://www.blogger.com/profile/05405344489781474567noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-35543733218162474102009-02-10T13:29:00.000-08:002009-02-10T13:29:00.000-08:00VERIZON WIRELESS SUCKS OLD MENS DIRTY BALLS!They o...VERIZON WIRELESS SUCKS OLD MENS DIRTY BALLS!<BR/>They obviously have undertrained or ignorant idiots working for them for the lowest minimum wage! becuase yes they tell you anything to 1) get their money and 2) make you go away. they blew smoke up my azz so i'd make a payment i had ALREADY made via the auto-phone system, that the CSR said didnt go through. on 2-9-09 2 payments for the same $375.00 went through and overdrew our account! and low & behold i had to speak to about 4 different people explaining the whole deal over & over again! and then im told "Verizon treasury people will never talkt to consumers on billing errors" ...WHAT CHICKEN-COCKS! I hope this freakn business dives and goes under! freakn lops anyway!Unknownhttps://www.blogger.com/profile/13111376763202972655noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-69737984098439525112008-11-25T12:22:00.001-08:002008-11-25T12:22:00.001-08:00This comment has been removed by the author.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-53568569656375410192008-11-25T12:22:00.000-08:002008-11-25T12:22:00.000-08:00I recently ordered the Blackberry Storm. I was tol...I recently ordered the Blackberry Storm. I was told it would ship that same day since the order had been placed so early in the day (11:00 am). To my surprise it has been four days and my Blackberry has yet to arrive. The funny thing is it was overnight shipping. I finally decided to call Verizon to get the status and I was told they could not find my order (although I had the order confirmation). I was transferred to a supervisor who told me she could not find the order as well and that my phone would ship whenever. What is so confusing is that if the order could not be found how can it ship? The Reps were vary rude and not willing to do their jobs as customer service representatives. I still don't have my Blackberry I ordered.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-75196266850661625242008-04-08T23:23:00.000-07:002008-04-08T23:23:00.000-07:00Well, they could always quote it at 2e-6 dollars p...Well, they could always quote it at 2e-6 dollars per byte (2 micro dollars???), or even 2.5e-5 cents per bit (e.g. 250 nano dollars)...<BR/><BR/>That way, by the time the CSRs were trained to understand it all, they would, presumably be able to understand 0.2 cents per kByteUnknownhttps://www.blogger.com/profile/00301228734514849807noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-56160394073863864272007-12-13T15:43:00.000-08:002007-12-13T15:43:00.000-08:00Just stumbled upon this--Sadly, I would imagine th...Just stumbled upon this--<BR/><BR/>Sadly, I would imagine that the choice to use the less easy to conceptualize KB was probably deliberate. If people can't easily picture how big a KB is, they're more likely to go over. And when they call and complain, Verizon can (theoretically) say that they were quoted the correct rate, and it isn't their (Verizon's) fault that the customer wasn't aware of their data usage in KBs.<BR/><BR/>Then again, maybe I'm reading motives into things when there aren't any.Ivyhttps://www.blogger.com/profile/14361811166388875336noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-75979323876646363992007-09-15T10:33:00.000-07:002007-09-15T10:33:00.000-07:00http://bularki.com/veriznone.jpgThe image “http://...http://bularki.com/veriznone.jpg<BR/>The image “http://bularki.com/veriznone.jpg” cannot be displayed, because it contains errors.Unknownhttps://www.blogger.com/profile/17455374630206761048noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-2791105458582660402007-01-29T03:58:00.000-08:002007-01-29T03:58:00.000-08:00George - you are a champion!
This whole fiasco sh...George - you are a champion!<br /><br />This whole fiasco shows that the company really should have a basic mathematics test as part of the recruitment process. It also seems clear that they need to provide basic mathematics lessons to their current employees.Jasminehttps://www.blogger.com/profile/03101225465908877393noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-21609579831381071852006-12-29T11:51:00.000-08:002006-12-29T11:51:00.000-08:00I found your situation very amusing and saddening ...I found your situation very amusing and saddening at the same time; I'm glad they finally admitted to the mistake. <br /><br />Since you are obviously a stickler for correct syntax and semantics, I thought you might like to know that you repeatedly write "its" when you mean to write "it's".Whit Mhttps://www.blogger.com/profile/00814824768182612230noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-54127727284940271462006-12-17T13:54:00.000-08:002006-12-17T13:54:00.000-08:00@Gravely
That same exact thing happened to Peter....@Gravely<br /><br />That <a href="http://verizonmath.blogspot.com/2006/12/background-peters-initial.html">same exact thing happened to Peter.</a><br /><br />I'd suggest writing or emailing Verizon and referencing this blog. It might provide a little bit more leverage. At the same time, Peter's case is still not resolved - so I'm not saying it will definitely solve the problem. You should keep the pressure on, and I bet the cancellation department might be a bit more flexible in resolving the situation.<br /><br />Good luck, and keep me posted. Use my email: verizonmath at gmail dot com. If you send me your telephone number, full name and email, I will include it if they ever get back in touch with me.George Vaccarohttps://www.blogger.com/profile/15304125791379242960noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-78100321101597232732006-12-17T09:38:00.000-08:002006-12-17T09:38:00.000-08:00Almost identical thing happened to me.After trying...Almost identical thing happened to me.After trying out on a pay as you go basis for 20 minutes and about 5 meg of data I called the next day to get a price check on my short usage and was told $81 and change. The four or five verizonwireless reps I called after that all told me that my data usage was .015 dollars per kilobyte until today. I finally got a rep to quote .015 cents per kilobyte. I guess they corrected the conversion formula internally and won't admit it. What is so complicated about that basic concept? By the way, once I was shocked by the $81 figure I was scared into asking for a 24 hour grace period so they could sign me into the unlimited monthly $45 data plan so as to forgive the 5 megs and $81 they planned on charging me. I don't want the $45/month plan so after the first billing cycle I'll cancel it and maybe cancel verizon at first opportunity as well. This is TERRIBLE P.R.!Peterhttps://www.blogger.com/profile/02189532167238608809noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-60419976274278339652006-12-14T19:11:00.000-08:002006-12-14T19:11:00.000-08:00At least they aren't quoting 2 * 10^-3 cents/KB......At least they aren't quoting 2 * 10^-3 cents/KB....Chuckhttps://www.blogger.com/profile/13974992429679539138noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-52323084406590474562006-12-13T11:15:00.000-08:002006-12-13T11:15:00.000-08:00@Andrés
Nice work! I've posted the link in the C...@Andrés<br /><br />Nice work! I've posted the link in the Coverage Post.George Vaccarohttps://www.blogger.com/profile/15304125791379242960noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-83772178638659528952006-12-13T10:53:00.000-08:002006-12-13T10:53:00.000-08:00@George,
thanks for your permission to translate ...@George,<br /><br />thanks for your permission to translate the transcript. It's been already posted on my blog:<br /><br /><a href="http://pez-diablo.blogspot.com/2006/12/cero-coma-verizon.html">http://pez-diablo.blogspot.com/2006/12/cero-coma-verizon.html</a>Andrés Diplottihttps://www.blogger.com/profile/05299270211907786011noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-46925661421067736032006-12-13T09:49:00.000-08:002006-12-13T09:49:00.000-08:00@jacob
"billed in increments of KB"
Problem solv...@jacob<br /><br />"billed in increments of KB"<br /><br />Problem solved.George Vaccarohttps://www.blogger.com/profile/15304125791379242960noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-13523289703614540602006-12-13T09:44:00.000-08:002006-12-13T09:44:00.000-08:00I must disagree with the thought about converting ...I must disagree with the thought about converting the rate to dollars/MB. The common business practice at this point, which is followed by every phone company - not just Verizon, is to round up to the nearest unit quoted. If Verizon started widely quoting this number, then I would expect to start pay a dollar more on average, since my usage might exceed a whole MB by just a few KBs at time.bocaJhttps://www.blogger.com/profile/01045585132036417730noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-21016267839268883702006-12-13T09:32:00.000-08:002006-12-13T09:32:00.000-08:00My girlfriend works for a Verizon store (privately...My girlfriend works for a Verizon store (privately owned, not corporate) and has been for a few years. We were talking about this last night and, while she does understand the difference between dollars and cents, in training she was told the rate was .015 CENTS. Verizon needs to train their trainers a bit better =pUnknownhttps://www.blogger.com/profile/13757721919419663255noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-25446512126529338692006-12-13T08:58:00.001-08:002006-12-13T08:58:00.001-08:00This comment has been removed by the author.Jameshttps://www.blogger.com/profile/11081724111775990243noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-35819705949930964932006-12-13T08:58:00.000-08:002006-12-13T08:58:00.000-08:00@james:
there are too many james's posting! i'm g...@james:<br /><br />there are too many james's posting! i'm getting confused here :)Jameshttps://www.blogger.com/profile/11081724111775990243noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-34975314620735302412006-12-13T08:54:00.000-08:002006-12-13T08:54:00.000-08:00well, you make a slight mistake. there are actual...well, you make a slight mistake. there are actually 1024 KB in one MB.<br /><br />just giving you a hard time, though.JTMhttps://www.blogger.com/profile/01129472125707457448noreply@blogger.com