tag:blogger.com,1999:blog-516155314784643420.post8034063274484613401..comments2024-03-03T22:24:13.350-08:00Comments on VerizonMath: Verizon doesn't know Dollars from CentsGeorge Vaccarohttp://www.blogger.com/profile/15304125791379242960noreply@blogger.comBlogger297125tag:blogger.com,1999:blog-516155314784643420.post-28159795144008911072017-02-03T14:03:02.457-08:002017-02-03T14:03:02.457-08:00@Geeky Dior Girl,
Your comment is hilarious.
&qu...@Geeky Dior Girl,<br /><br />Your comment is hilarious.<br /><br />"the idea that a company would charge international rates based on cents and not dollars"<br /><br />Did you listen to the audio? They quoted "point zero zero two cents per kilobyte" tens of times. And in fact despite their error in articulating their rates, the actual rate as published on their website was in fractional cents, so you couldn't be more incorrect. The rate was "$.002 per KB" when if they wanted to be clear to their customers they would have (and eventually did thanks to this event) quoted it as "$2.05 per MB".<br /><br />"He clearly thought idiotically Verison was giving their customers a "break" on international calling."<br /><br />The service was on the same continent and Verizon is an international company. How would I know whether they were using someone else's towers, or the details of a potential reciprocal arrangements with other mobile companies? Your assertions are absurd. I called, they quoted the wrong rate and then when I called back about the bill, 3 separate reps including Andrea the "floor manager" continued to quote the wrong rates. Eventually Andrea called and apologized for misquoting the rate and the inconvenience and gave me a full refund.<br /><br />"As a customer I always defer to the website"<br /><br />I did look at the website, which was badly organized and I could not locate the pricing for roaming in Canada which was why I called to get an authoritative answer. If their own reps don't know the pricing using the resources they have how could you expect me to know the correct rate?<br /><br />"Pretty sure this guy reviewed the website and just figured he'd do whatever while he was there and work it out later."<br /><br />You are factually incorrect. You also seem to lack basic cognitive skills.<br /><br />"And if he was any britghter than knowing the diff between .002 cents and .002 dollars, he'd know he could have paid $60 bucks and gotten a better deal on calls, texts and data usage than pay per use."<br /><br />This happened in 2006. The landscape was significantly different back then. And even then I was using my own phone. Having to get another SIM capable phone and find a provider would have been significantly less convenient than using my own phone.<br /><br />In summary, Verizon was systematically quoting people incorrectly (not just me, there are youtube videos where people called a number of times and logged the results) and using two obscure units (KB is much less understood and relatable than MB and similarly fractional cents is a lot less relatable than dollars), in my opinion to obfuscate their actual rates. Thanks to my efforts and those who followed this blog and complained to Verizon, they ultimately changed the way they quoted their rates to $2.05 per MB.<br /><br />I'd love to hear your response, you arrogant twit.<br /><br /><br />George Vaccarohttps://www.blogger.com/profile/15304125791379242960noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-63930571948976933382017-02-03T10:10:15.541-08:002017-02-03T10:10:15.541-08:00But keep in mind, as a consumer the idea that a co...But keep in mind, as a consumer the idea that a company would charge international rates based on cents and not dollars is just the same as believing there are free services in this world. The website gives all of this information and being informed is more important than calling someone and asking them questions. He clearly thought idiotically Verison was giving their customers a "break" on international calling. When the truth is Verizon has to pay for him using someone else's towers while traveling internationally. As a customer I always defer to the website because that black and white print doesn't change. Any intelligent person would question how is Verizon affording to pay international companies to use their towers while only charging their customer .002 dollars. I'd question it. And considering he went to all of this trouble, why would he NOT review it on a website. People are too gullible and believe anything another person tells them rather than being informed themselves. Reps work in call centers for little to nothing and more often than not will tell you anything to get you off of the phone as to not mess up their cal time which in turn affects their scores, their pay and overall job standing. And this applies to managers as well. I never spend money or make a change on anything unless I've researched and am 100% confident I know what will happen to my bill. Pretty sure this guy reviewed the website and just figured he'd do whatever while he was there and work it out later. And considering .002 cents would be significantly cheaper than any international plan it would be stupid for ANYONE to sign up for an international plan. And if he was any britghter than knowing the diff between .002 cents and .002 dollars, he'd know he could have paid $60 bucks and gotten a better deal on calls, texts and data usage than pay per use. Geeky Dior Girlhttps://www.blogger.com/profile/15589707006750084893noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-36092796322565132542016-01-22T22:00:47.372-08:002016-01-22T22:00:47.372-08:00Sounds great Vernon. Can you post a link to your ...Sounds great Vernon. Can you post a link to your site here?George Vaccarohttps://www.blogger.com/profile/15304125791379242960noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-47211209702907908672016-01-14T02:19:10.571-08:002016-01-14T02:19:10.571-08:00Hi George,
Wow, this is unbelievable. We want to ...Hi George,<br /><br />Wow, this is unbelievable. We want to publish a page listing your experience. We hope it is ok if we embed your audio/video on our website (a freely accessible math website)? <br /><br />If it is *not* ok, please leave a comment here or email me directly. We are going to link to your blog here as the source of the original article (so you should get some traffic ! :)Vernon Morrishttps://www.blogger.com/profile/00882863607489572191noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-84955626561618462892015-09-09T20:35:07.492-07:002015-09-09T20:35:07.492-07:00I know this is like a decade old, but only the big...I know this is like a decade old, but only the biggest idiot in the world would be willing to pay that. By law they cannot charge him more than 71 cents. Period. Wade the Wilsonhttps://www.blogger.com/profile/02470764464589195989noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-53108155143601901772012-07-04T11:42:14.781-07:002012-07-04T11:42:14.781-07:00The people who are using the terminology .002 cent...The people who are using the terminology .002 cents merely mislead you. They most likely would have meant $.002, which is .002 which they are labeling as .002 cents because a decimal of a dollar becomes cents... all very confusing.<br /><br />1.00 is equivalent to $1.00.<br />0.01 is equivalent to 1 cent.<br /><br />If it really is .002 cents (or .00002 dollars) then you're getting a very good rate. Otherwise they're all /saying/ it wrong, which is why Verizon is saying they're right. Because if it's merely miscommunication, they are. But then they should know how to articulate their plans. So either way they fucked up.<br /><br />I honestly don't even know anymore because of how they keep fucking it up. Kudos to you for actually being civil in that call.Anonymoushttps://www.blogger.com/profile/10812627484728133385noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-86601173936880087122012-07-02T23:36:46.402-07:002012-07-02T23:36:46.402-07:00i'm in love with you george.i'm in love with you george.Cherenehttps://www.blogger.com/profile/06917184950788904774noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-62612203031264507962011-12-07T08:28:41.264-08:002011-12-07T08:28:41.264-08:00My deepest sympathies !!
They are so mechanical in...My deepest sympathies !!<br />They are so mechanical in seeing and calculating the bills that they never look at these intricate things. But its just common sense. I wonder how many others suffered like you.Siddhuhttps://www.blogger.com/profile/11725459248435280319noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-4247726444818137442011-11-30T17:09:48.914-08:002011-11-30T17:09:48.914-08:00I work for Verizon, but I'm part of the IT hel...I work for Verizon, but I'm part of the IT helpdesk, so I only deal with other employees having computer issues. I could not fathom the stupidity of the agents you spoke with. It truly is basic mathematics.<br /><br />I would have mentioned how the decimal place for .002 dollars and .002 cents should not be in the same place. While I was listening to your recording I sat there on my own calculator and did the following:<br /><br />35893*0.002=71.786<br /><br />71.786/100=0.71786<br /><br />0.71786= 72 cents (rounded up)<br /><br />furthermore:<br /><br />35893*0.00002=0.71786<br /><br />0.71786*100=71.786<br /><br />Its as simple as remembering our elementary education of decimal places:<br /><br />tenths, hundredths, thousandths, ten-thousands and so on.<br /><br />And before even taking into account any of this it is first necessary to compensate the decimals for dollars and cents.<br /><br />Since a whole 2 cents in itself is already in the tenths place, saying ".002 cents" means you would take that base of 0.02 and in the process of making it ".002 cents" you would have to add a few extra 0's, because for starters saying ".002 cents" is taking a number that is already a fraction and splitting it into a further fraction, so you have .002 of two tenths of a dollar.<br /><br />0.02*0.002=0.00004<br /><br />thus we have our 4 zeros<br /><br />I really hope you got Verizon to see their error and have your money returned. Just for principleBlakeShttps://www.blogger.com/profile/09528606656242678997noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-46134585462262403552011-08-07T15:22:17.897-07:002011-08-07T15:22:17.897-07:00Maybe you could have tried telling them to pretend...Maybe you could have tried telling them to pretend the rate was 0.002 pesos per kilobyte and then having them do the calculation in order to drive home the point that you (obviously) then have to do the pesos to dollar conversion and so (similarly) have to do the dollars to cents conversion?Initechhttps://www.blogger.com/profile/14417070778379768365noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-64706643681461155212011-04-30T10:26:45.294-07:002011-04-30T10:26:45.294-07:00For all of those planning on jumping ship to Sprin...For all of those planning on jumping ship to Sprint, <a href="http://www.dis-equilibrium.com/2009/05/i-blame-public-schools/" rel="nofollow">my experiences with Sprint</a> were no better.Mike Shorhttps://www.blogger.com/profile/05548059078795815375noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-27221808003270997832011-04-04T13:05:08.462-07:002011-04-04T13:05:08.462-07:00did you ever get your money back??? PLEASE TELL ME...did you ever get your money back??? PLEASE TELL ME YOU DID!!!!!!!!!!!!!!!!!<br />dying to know!!!!Unknownhttps://www.blogger.com/profile/06417312899124168553noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-72244193136148516902011-01-29T10:49:00.171-08:002011-01-29T10:49:00.171-08:00Holy hell. This blew my mind.
For the record, I ...Holy hell. This blew my mind.<br /><br />For the record, I am a sophomore in college. I am not lazy, I am not an idiot. However, I did fail both algebra in high school, and basic mathematics in my freshman year of college. I'm simply not good at math.<br /><br />That having been said, HOW THE HELL DO THESE PEOPLE KEEP THEIR JOBS, NOT BEING ABLE TO DO SIMPLE EQUATIONS WITHOUT CONVERTING UNITS??? It's not even that they forgot, or made a math error. They didn't even know what you were referring to when you told them to keep units in mind. Unbelievable. <br /><br />My hat truly is off to you for having the patience to explain this so many times to such incredibly ignorant people. It is really unbelievable, the level of stupidity that a person can have while managing to still be employed.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-88476024596668230202010-06-23T20:38:15.657-07:002010-06-23T20:38:15.657-07:00I've had problems with Verizon myself. They c...I've had problems with Verizon myself. They charged me hundreds and hundreds of dollars for calls my daughter and I made to each other on a family rate plan that was of course unlimited calls to family members. In fact there was a "class action suit" against Verizon that year. Read it here:<br /><br />https://b2b.verizonwireless.com/tbmb/general/campbell.jsp<br /><br />They are literally scumbags. They closed my account when I refused to pay, charged me a $350 early cancellation fee, and damaged my credit report. When I was buying a house and threatened a law suit they suddenly took it off. All because I had saved the bills and could prove their error. Do some Internet searching and you will find that they have a habit of @#$%^&* people.Sandrahttps://www.blogger.com/profile/08289366873444924825noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-46460565172609197962010-05-22T16:13:19.503-07:002010-05-22T16:13:19.503-07:00Thank GOD Verizon doesn't also make you conver...Thank GOD Verizon doesn't also make you convert from .002 Canadian Cents to .002 American Cents.<br /><br />There would be strokes and heart-attacks all over the world from people listening to THAT conversation.Unknownhttps://www.blogger.com/profile/01127668071464459331noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-86913702288606185312010-04-12T15:36:26.619-07:002010-04-12T15:36:26.619-07:00Has Verizon ever fixed this or are they still unab...Has Verizon ever fixed this or are they still unable to do math?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-75478584377499380622010-04-03T21:41:30.164-07:002010-04-03T21:41:30.164-07:00$.002 should be read as .002 dollars, which some m...$.002 should be read as .002 dollars, which some moronic posters here fail to comprehend. He was quoted .002 cents, which is written .002c or $.00002.<br /><br />It's really not hard to understand. Wow.Shawnhttps://www.blogger.com/profile/07960171377812799418noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-22584445214822056222010-03-28T14:37:30.395-07:002010-03-28T14:37:30.395-07:00Should have told them to use Google.
0.02cents*358...Should have told them to use Google.<br />0.02cents*35893 in usd<br /><br />http://www.google.co.uk/search?hl=en&safe=off&q=0.02cents*35893+in+usd&btnG=Search&meta=Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-59622018261841851952010-01-24T19:30:16.006-08:002010-01-24T19:30:16.006-08:00Hello,
I have got to have the worst mathematic sk...Hello,<br /><br />I have got to have the worst mathematic skills on earth. I'll admit I failed my fair share of high school math courses and to this day I have issues with simple addition and subtraction. This being said, I have a post secondary education. I am currently back taking a paralegal course and am forced to take an accounting course. Our Professor showed us the "Verizon Cheque" we all laughed!<br />I went on to listen to the tape and laughed at their stupidity. How can someone not understand the difference between a dollar and a cent? Even I got that!<br />Just so you know, people up in Ottawa, Canada are feeling for you!<br /><br />Has this ever been resolved?Leighhttps://www.blogger.com/profile/13855380130228242245noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-53316381136038981992010-01-23T20:19:53.969-08:002010-01-23T20:19:53.969-08:00I believe they knew the difference but were acting...I believe they knew the difference but were acting dumb because they didn't want to admit their mistake - especially the guy before Andrea - when he said there's no difference between 0.02 dol and 0.02 cents - he clearly knew the difference - no one's THAT stupid. He even gave it away by saying the rate is 0.2cent/kb at one point (the correct rate), then quickly covered it up by saying the rate is still 0.02cents/kb. You should've told them to convert it to dol/kb before multiplying it by the number of kb. :PJinniehttps://www.blogger.com/profile/01373961704819434074noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-71665533658213361952009-12-10T12:48:58.716-08:002009-12-10T12:48:58.716-08:00My father works at an At&t support company and...My father works at an At&t support company and I emailed him a link to the original Verizon conversation. He thought it was so funny he took it to the exec.s at AT&T to see if they could incorporate it into a commercial. I personally hope they find a way to use it because this is ridiculous. <br />(P.S. I know AT&T has made the same mistake in the past but I called and they quoted the correct amount to me)Unknownhttps://www.blogger.com/profile/13986376751723528895noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-41289829147912367002009-11-10T11:48:52.208-08:002009-11-10T11:48:52.208-08:00hello people want to express my satisfaction with ...hello people want to express my satisfaction with this blog very creative and I really like the views of the focus very good indeed<br /> <a href="http://www.rx-mex.com/" rel="follow" rel="nofollow">Generic Viagra</a>Unknownhttps://www.blogger.com/profile/11954215704587271065noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-64192039271690509682009-10-20T16:15:56.320-07:002009-10-20T16:15:56.320-07:00@Dickov,
I had seen that. It's really sad. ...@Dickov,<br /><br />I had seen that. It's really sad. Great production value though. Too bad the mathematics throughout is completely wrong. Funny as hell though.George Vaccarohttps://www.blogger.com/profile/15304125791379242960noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-53698641502883301062009-10-20T10:29:11.734-07:002009-10-20T10:29:11.734-07:00http://www.youtube.com/watch?v=RRCT5y1OOmo
It'...http://www.youtube.com/watch?v=RRCT5y1OOmo<br /><br />It's called "Verizon math problem solved"<br /><br />Basically this is a blog for retards.Dickovhttps://www.blogger.com/profile/12736977503417755873noreply@blogger.comtag:blogger.com,1999:blog-516155314784643420.post-66474309927053252882009-10-20T10:28:18.113-07:002009-10-20T10:28:18.113-07:00http://www.youtube.com/watch?v=RRCT5y1OOmo
It'...http://www.youtube.com/watch?v=RRCT5y1OOmo<br /><br />It's called "Verizon Math Problem Solved".<br /><br />Basically this is a blog of retards.Dickovhttps://www.blogger.com/profile/12736977503417755873noreply@blogger.com